Full payment (and cleared funds) is required before we will release any certificates for training courses.
To cancel or move a booking/course we require notification in writing/email from either the person who booked the course or someone who can be easily identified as being from the same organisation and having authority to make the decision. The time frame required for refunds is detailed in the Refund Terms below.
This is not possible with less than 2 weeks notice from the course start date, in which case the normal cancellation policy applies.
With more than 2 weeks notice from the course start date we will move a candidate to another course with no additional payment required.
Moving a private course you have booked with us: please contact us to discuss options.
For all other products and services a refund will only be offered in the event the product or service is deemed by a Director of First Aid For All Ltd. to be faulty or has not been conducted to the correct standard, products such as first aid kits must be unused and unopened. The time frame for returning a product or applying for a refund is 14 days from receiving the product or service (unless covered by specific procedures.
Training Courses: the time, date, and location or a training course will be agreed at the time of booking. In some cases the specific venue for a training course will not be available at the time of booking but the town or suburb area it will be held in will be known and given to the candidate so they can make the decision to book. If First Aid For All Ltd. need to move a training course from a venue venue that has been specifically identified, or move a venue outside the town or suburb area previously mentioned to them, each candidate will be given the opportunity to cancel for a full refund.
Products: e.g. certificates, first aid kits, etc.: these general terms apply for delivery times and costs of physical products unless specified differently at the time of purchase. Delivery will be by Royal Mail standard 2nd class delivery. Postal insurance is not included as standard. Products that are in stock will be dispatched within 48 hours. Products that are out of stock will be dispatched within 48 hours of arriving in stock. Full refunds will be offered for physical products (i.e. first aid kits and supplies), that cannot be dispatched within 4 weeks of ordering.